Sarmiento Guede, José Ramón, Javier de Esteban Curiel, y Arta Antonovica. 2018. «Word-of-Mouth Communication As a Consequence of Relationship Quality in Online Environments». Palabra Clave 21 (4):1075-1106. https://palabraclave.unisabana.edu.co/index.php/palabraclave/article/view/7859.